CRM & Inventory Management Software Overview

We serve cloud-based CRM software for enterprises, which provides comprehensive customer experience management facilities across multiple communication channels. The software is also capable of automating business-critical activities such as lead capturing, distribution, ticket management, and more. The program can be configured according to unique business requirements. Further, it helps the team members in capturing leads from numerous integrated channels and prioritizing them to enable faster conversion rates.

  1. Lead Management: Enterprises can configure different stages of their sales cycle and define flexible and dynamic workflows for their leads.
  2. Lead Score: Managers can predefine metrics to assign weightages to individual leads. Sales teams can score leads on these parameters and pursue the most valuable ones.
  3. Lead Distribution: Organizations can define rules regarding lead allocation, handing over potential leads to the right member facilitating faster conversion rates.
  4. Faster Conversions: Sales managers can prioritize leads and define closure timelines. They can follow up with pending closures and eliminate any possibility of revenue leakage.
  5. Expenses handling: We have a integrated expenses handling with GST billing in our CRM tool which helps to monitor your expenses
  6. Inventory: Maintains all stocks as well in a single database which helps to monitor in and out of products.

Customer Insights: Enterprises can extract actionable insights related to their valuable customers, to get a detailed understanding of expectations and behaviours showcased by the individuals.

SLA: Agents can generate multiple service levels based on ticket types and define timelines at every stage of their workflows assuring on-time issue resolution. They can also define a scheduled escalation process, so that the right team member gets notified accordingly.

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